About the company
This real estate marketing services team in New York brings together professionals who deliver high-quality photography, video, floorplans, renderings, and digital marketing content. The culture emphasizes innovation, technology, and creativity, with a clear results-driven focus on helping clients stand out in a competitive property market. With a small-to-medium headcount, work is likely to be collaborative and partner-driven, leveraging specialists across content production and marketing.
Job description
What we need you to tackle
You’re a mid-level Production Coordinator who can combine production oversight with customer-focused service. You have excellent English speaking and writing skills, strong interpersonal skills, and excellent judgment for handling confidential information. You’re proactive, efficient, and able to work both independently and in a team while communicating effectively with internal staff and external customers. You’re comfortable using G-Suite and customer service software, have strong time management and calm performance under pressure, and can learn quickly with a willingness to take instruction. Experience with real estate is a plus, and familiarity with tools like Adobe Photoshop (with a portfolio a plus) and Pipedrive (CRM plus) is beneficial.
Non-negotiable hard skills
- Troubleshooting
- Communications
- Organization
- Time Management
- Proactive
Your day-to-day
Plan, schedule, and direct production-related tasks to keep projects and services running at maximum performance.
Respond to customer order requests via email and phone with clear, timely, and well-written communication to the right service departments.
Coordinate and follow up on booking requests and production-related questions with Sales, tracking correspondence through resolution.
Verify asset pricing from receiving assets through invoicing, ensuring accurate and complete documentation.
Maintain constant communication with assigned clients about appointment experiences, asset feedback, and personalized follow-up.
Coordinate with editorial staff so assets are delivered to clients on time and handle non-routine requests using staff guidelines.
Nice to haves
- Operate CRM/helpdesk tools to log interactions, manage bookings/pipeline, and ensure follow-ups are executed (e.g., Pipedrive/HubSpot/Zendesk).
- Perform minor edits/prep of image assets when needed to meet client expectations and expedite delivery (e.g., Photoshop/Lightroom/Affinity).