Job description
What we need you to tackle
Manage and convert inbound leads from first contact through close. Respond quickly to new prospects and build rapport from the start. Understand customer needs, recommend the right service, and handle objections confidently. Follow up consistently without being pushy. Keep multiple opportunities organized in the CRM and maintain accurate communication. Deliver a professional customer experience over phone, email, and digital channels. Work independently in a remote environment and stay accountable for results. Communicate fluently and professionally in English. Experience in B2C, automotive, detailing, home services, or similar industries is a strong plus.
Non-negotiable hard skills
- Inbound Marketing
- Sales
- Telemarketing
- Sales Strategy
- B2B Sales
Your day-to-day
Respond quickly to new inbound leads generated through Facebook ads.
Contact prospects by phone, text, email, and other available communication channels.
Understand each customer's vehicle, needs, expectations, and budget.
Explain and sell the appropriate automotive detailing or ceramic-coating package.
Handle questions and sales objections confidently.
Follow up consistently with leads who do not purchase or book immediately.
Book qualified customers into appointments.
Own the sales process from initial inquiry through close.
Maintain accurate lead and customer information in the company's CRM.
Keep the business owner/management informed of lead activity, opportunities, and sales results.
Identify patterns in customer objections, lead quality, and conversion opportunities that can improve the sales process.
Nice to haves
- Estimate scope, time, and price from discovery details (vehicle size/condition, add-ons) to present clear, confidence-inspiring quotes and avoid misalignment.
- Identify value drivers (longevity, finish, convenience) and position premium options like ceramic coating or bundles without pressuring, increasing average order value.
- Track funnel metrics (contact, qualify, book, close) to iteratively refine messaging, timing, and channels; run lightweight experiments to raise conversion.